Privacy Policy

Updated: May 17,2021

Canada Background Check is governed by the Consumer Reporting Act and are in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canada Background Check is committed to protecting your privacy.

This Privacy Policy covers Canada Background Check‘s web site, and Canada Background Check's practices for handling personal information provided to Canada Background Check over the Internet by the general public using Canada Background Check's publicly available web site. This Policy also covers personal information provided by Canada Background Check's clients, and their job applicants and employees (as well as other individuals who have given their written authorization for Canada Background Check's clients to conduct a background investigation on them), using Canada Background Check's online background screening solution that is accessible only through an access-restricted portion of Canada Background Check's web site. Canada Background Check will collect, store, and use personally identifiable information only in compliance with applicable law, including the FCRA.

Information Collection

When you browse Canada Background Check's publicly accessible web site, you do so anonymously. Canada Background Check collects personally identifiable information from you only if you choose to provide this information to us. In some instances, Canada Background Check may collect non-personal (e.g., aggregate or demographic) data through cookies. This information is used to better understand and improve the usability, performance and effectiveness of the inlinereferencecheck.ca web site, as is further described below under "Cookies and Tracking Technology".

The types of personal information we may collect about you through our publicly accessible web site include the following (should you decide to provide such information to Canada Background Check): (a) contact and identifying information (e.g., name, address, e-mail address, phone and fax numbers, employer(s), job title) in connection with your expression of interest in receiving information about, or your registering for, Canada Background Check products or services, newsletters; (b) your resume information and employment application information in response to Canada Background Check job openings; and (c) any other personal information that you may voluntarily provide to us in an online form or through an e-mail.

Access to certain Canada Background Check web pages and online services is not available to the general public and requires a login code and password provided by Canada Background Check. Those web pages, and the information downloadable to and from those pages, are made available only to clients of Canada Background Check. On these web pages, Canada Background Check collects only information that the user voluntarily shares with Canada Background Check.

If you are using this web site to open an employment screening account with Canada Background Check, we collect the information requested on our account application form, including contact information and financial information (such as credit card number or billing information). This information is used for internal purposes, such as account establishment, billing, fulfillment of orders and customer service.

How We Use Your Personal Information

When your personal information is collected on Canada Background Check's publicly accessible web site, Canada Background Check will inform you at the point of collection of the purpose for the collection. Canada Background Check will use your personal information only in the way we specify when it is collected unless you consent to a different use.

For example, Canada Background Check may use personal information submitted in an account application to set up and maintain your account. Canada Background Check also may use the personal information you provide to answer your questions and inquiries, to support Canada Background Check's own recruitment activities in response to your inquiries into Canada Background Check's job postings, and to provide newsletters and other information (if any) that you have requested.

If you have provided your personal information over this web site in connection with a background screen ordered by Canada Background Check's client - Canada Background Check may use your personal information to perform your background screen for that client. Canada Background Check will not use your information to conduct a background screening investigation and create a report unless Canada Background Check's client has provided a certification required by the FCRA and any other applicable law. In this certification, Canada Background Check's client certifies to Canada Background Check that it has a legally permissible purpose for ordering the background screen, and that it has, to the extent required by applicable law, and obtained your informed consent to conduct the background screen.

Information Sharing and Disclosure

Canada Background Check does not sell or rent personal information to third parties. Canada Background Check will not disclose your personal information to a third party without your permission, except in connection with performing your background screen for Canada Background Check's client or as otherwise described in this Privacy Policy.

Canada Background Check may disclose personal information as necessary or appropriate in connection with any of the purposes for which we use personal information as described above in "How We Use Your Personal Information".

When Canada Background Check conducts a background screening investigation about you, Canada Background Check may disclose information that you submit through this web site to the Canada Background Check client that ordered a background screening investigation on you. Canada Background Check also may disclose your information to certain third parties as necessary to conduct the background investigation (such as educational institutions, prior employers, courts, law enforcement agencies and other persons or entities that may provide or verify information about you), as well as to a third-party representative or subcontractor authorized by Canada Background Check to assist in the background screening investigation. These third party representatives and subcontractors include service providers that help host or support the web site or otherwise provide technical assistance, court researchers and other data and service vendors. Canada Background Check transfers to these representatives and subcontractors only the personal information they need to deliver to Canada Background Check (for the benefit of Canada Background Check's client) the requested product or service. Canada Background Check prohibits these third parties from using that information for any other purpose. Canada Background Check requires that these parties maintain commercially reasonable measures to protect the confidentiality of your information.

Canada Background Check also may in good faith disclose personal information and any other additional information available to Canada Background Check for any of the following purposes: (i) investigate, prevent or take action regarding actual or suspected illegal activities or fraud, situations involving potential threats to the physical safety of any person, or violations of Canada Background Check's terms of use; (ii) respond to or defend against subpoenas, court orders, or other legal process; (iii) establish or exercise Canada Background Check’s legal rights; or (iv) otherwise comply with applicable law.

Canada Background Check may acquire other businesses, and other businesses may acquire Canada Background Check. If that occurs, the information Canada Background Check collects may be one of the assets examined or transferred as part of the transaction. Canada Background Check will not permit another business to examine the information Canada Background Check has collected without a confidentiality agreement and only to the extent permitted by law. Canada Background Check will not transfer the information it has collected unless the recipient agrees to provide privacy protections equal to or exceeding those established by this Privacy Policy.

Personal Information Disclosure: United States or Overseas

Personal information submitted to Canada Background Check for a background screening investigation may at times be transferred outside of Canada in order to perform the background investigation. All personal information will be transmitted and stored in a secure manner in accordance with the terms of this Privacy Policy.

Cookies and Tracking Technology

Canada Background Check's web site may use the standard technology called a "cookie" to collect information about how you use the web site. A cookie is a small data file that is transferred to your hard drive and used for record-keeping purposes. A cookie file can contain information such as the URL you came from, your computer's IP address (i.e., the Internet address of your computer) and domain type (e.g., .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site. This information is used for internal purposes only, and we do not link your URL or IP address to any personal information unless you have logged into our web site with a Canada Background Check account login and password. In addition, Canada Background Check’s web site does not allow other parties to collect personally identifiable information about an individual consumer’s online activities over time and across different Web sites when a consumer uses the Canada Background Check web site.

If you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies, although it is possible that some areas of our web site will not function properly if you do so. In particular, you may be required to accept cookies in order to complete certain actions on Canada Background Check's web site. Canada Background Check’s web site does not currently recognize “do not track” signals transmitted by web browsers.

Security

Canada Background Check is committed to protecting the personal information that Canada Background Check receives about consumers. While we cannot guarantee the security of that information, we utilize a combination of online and offline security technologies, procedures and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration and destruction.

We employ Secure Socket Layer (SSL) data encryption when data is transmitted over the Internet to our web site. We have installed layered firewalls and other security technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store consumer information are maintained in a secure environment with appropriate security measures.

Links

Canada Background Check's web site may provide links to third-party web sites. Please be aware that those third-party web sites are outside of our control and are not covered by this Privacy Policy. If you have questions about how another site uses your information, consult that site's privacy statement.

Your Ability to Review or Modify Personal Information, or Unsubscribe.

Canada Background Check strives to protect the quality and integrity of your personal information. If you have provided your personal information (such as postal/zip code, phone, e-mail or postal address) to Canada Background Check while browsing Canada Background Check's publicly accessible web site, and wish to update such personal information (if any) that you have provided us, please e-mail us at [email protected] Also, if you wish to unsubscribe from any of our newsletters or other communications for which you have registered, you may e-mail us at [email protected] If you are a Canada Background Check client with a registered account, you may review (and update) your account information by logging into your account.

Children Under Age 13

Canada Background Check does not offer services to children under the age of 13, and this web site is not directed to children under the age of 13. Canada Background Check does not knowingly collect information about children under the age of 13.

Changes to this Privacy Policy

Canada Background Check may revise this policy from time to time. If there is a material change to this Privacy Policy, we will post the revised policy at this location. Canada Background Check will not provide less privacy protection, without your consent, to information collected under a prior privacy policy. We encourage you to periodically review this Privacy Policy to be informed of how Canada Background Check is protecting your information.

Contact Us

Questions about a current background check:

If your background check is currently being performed by Canada Background Check and you have questions or need assistance, please contact our Customer Service department: Canada Background Check Customer Service Email: [email protected]

Report Requests and Disputes:

If you would like to request (if any) prepared by Canada Background Check and/or your active database files (if any) maintained on you by Canada Background Check; or to dispute the accuracy of the information in your background report, email [email protected] for details that are available to you.

Privacy Policy questions:

If you have any questions specifically regarding our privacy policy, you may contact us at:

[email protected]

Ready to request a employment verification check?
What's included in a background check?

Background checks in Canada can cover many parts of an candidate's history. Some checks are general, while others get more detailed. The goal of each check is to verify that what a candidate has claimed is actually true. These are a list of the most common checks, why they are conducted, and who these checks apply to:

Employment Verifications
What is an employment verification check: An employment verification is a way to validate someone's employment history. This is done by collecting documentation from the candidate to support the employment history, or by contact or by in partnership with international credit reporting agencies. The entire credit file is assessed and any possible flags are highlighted to inform you of any issues and the severity of those issues.
Why conduct an employment verification check? These checks act to confirm someone's employment history. It is a base-level check used to ensure that someone's work experience is accurate, and matches their claims.
Who should have an employment verification? Conduct an employment verification for any candidate that has worked in the past. If your candidate is also undergoing a reference check, then an employment verification may not be required.

Criminal Check
What is a criminal check: A criminal check involves a search into an individual's police record to identify any potential criminal findings of guilt. This is done with the information available to local and/or national police services.
Why conduct a criminal check? A criminal check should also be completed on current employees after say, 2 years to ensure they are not involved in any activities after hours.
Who should have criminal check? This is a fundamental check that should be done on every potential employee.

Credit Check
What is a credit check: A credit check involves a search into an individual's credit history to identify any potential credit issues. This is done in partnership with international credit reporting agencies. The entire credit file is assessed and any possible flags are highlighted to inform you of any issues and the severity of those issues.
Why conduct a credit check? Credit checks help to ensure that there are no known risks with trusting your company's finances or sensitive financial information with an individual.
Who should have a credit check? All positions where the candidate is applying for a finance related job, handles cash or a credit card on behalf of the organization.

Driver's Abstract Check
What is a driver's abstract check: A driver's abstract check involves a search into an individual's driving record history to identify any motor-vehicle related issues. This is done in partnership with provincial jurisdictions. You'll see all available deatils on vehicular-related violations and the details of the infraction.
Why conduct a driver's abstract check? A driver's abstract is an indication of that individual's driving history and provides assurance to you that the team member is trustworthy behind the wheel.
Who should have a driver's abstract check? A driver's abstract check should always be considered when issuing a company car, if an individual will be driving to and from a client's place of operation or transporting goods or people on behalf of the organization.

Education verification check
What is an education verification check? Education Background Checks are meant to confirm that the candidate’s educational qualifications are accurate. They confirm where the candidate went to school, the type of degree obtained, the major, and sometimes the graduation date. There are no specific legal restrictions prohibiting employers from confirming the accuracy of a candidate’s qualifications or transcripts with an educational institution.
Why conduct an education verification check? Use education verification checks to verify someone has formal education in a particular field. This is particularly useful in professional fields (law, engineering, medicine) where education is required to perform certain duties.
Who should have an education verification check? All positions requiring a formal education in a particular field. Especially those where knowledge from past experience is insufficient to demonstrate achievement in a field or area.

Exit Interviews
What is an exit interview? Exit interviews are used to hear from an employee who is moving on to a new position. In the interview process the employee is asked to provide feedback on their experience at the company, what went well and what could be improved.
Why conduct an exit interview? Exit interviews are a useful tool to help your department or business improve. The feedback that candidates provide can highlight areas of improvement or weakness. This is even more meaningful when conducted by a third party like Canada Background Check rather than the employer because candidates will likely be more truthful.
Who should have an exit interview? Exit interviews should be conducted on any employee who has indicated they will be leaving the employer. At that time, they are in a position to share their perspective truthfully. This can often be heard more readily by a third party like Canada Background Check.

Employment Reference Checks
What is an employment reference check? An employment reference check allows you to get feedback about a candidate from a supervisor, peer, or subordinate. Experienced interviewers in Canada connect directly those who know your candidate best. Reference checks provide detailed and organized insight into the competency, workplace productivity and behaviour of your candidate.
Why conduct an employment reference check? Conduct an employment reference check on any potential candidate to learn more about the candidate’s strengths, weaknesses, and how they work. Reference checks are an excellent way to get a fuller picture of a candidate as it can be conducted at any point in the hiring process.
Who should have an employment reference check? Anyone above an entry-level position would benefit from an employment reference check as it provides an alternate perspective on that candidate’s past experience.

Rapid Reference Checks
What is a rapid reference check? A rapid reference check allows you to get feedback about a candidate from a supervisor, peer, or subordinate. Experienced interviewers in Canada connect directly those who know your candidate best. Reference checks provide detailed and organized insight into the competency, workplace productivity and behaviour of your candidate.
Why conduct a rapid reference check? Conduct a rapid reference check on any potential candidate to learn more about the candidate’s strengths, weaknesses, and how they work. Reference checks are an excellent way to get a fuller picture of a candidate as it can be conducted at any point in the hiring process.
Who should have a rapid reference check? Anyone above an entry-level position would benefit from a rapid reference check as it provides an alternate perspective on that candidate’s past experience.

Resume Verification Checks
What is a resume verification check? A resume verification check ensures that the candidate’s resume is truthful and complete. This check compares the data on a candidate’s resume to the data a candidate provides in the background check process. This check identifies discrepancies between a resume and a candidate’s experience and is useful to validate a candidate’s claims.
Why conduct a resume verification check? A resume verification check is done alongside other background checks. It is typically used to confirm that the candidate has provided us with education, employment, and designation information as reflected on their resume.
Who should have a resume verification check? Conduct a resume verification on any candidate where the resume contents matter. This check must be completed alongside an employment verification, designation verification or education verification.

Social Media Background Checks
What is a social media check? A social media check screens a candidate’s public social media accounts for information beyond the bulleted columns of a resume. This information is assessed to be either positive or negative with the goal of providing additional information about the candidate’s online presence.
Why conduct a social media check? A social media check provides valuable information about how a candidate presents themselves to the online world. For employers, networking sites like LinkedIn and Facebook may offer insights about a candidate’s character and personality as well as the accuracy of their qualifications.
Who should have a social media check? Social media checks are valuable for individuals who are acting as a public face for the organization. This can include Social Media Coordinator positions as well as senior roles within an organization.

Terrorist Watchlist Checks
What is a terrorist watchlist check? A terrorist watchlist check compares a candidate against a set of national and international of databases of criminal and terrorist activity. This includes individuals and organizations that are prohibited from certain activities, connected to criminal operations or may be on criminal watchlists nationally or internationally.
Why conduct a terrorist watchlist check? Terrorist watchlist checks are useful to ensure that candidates have no connection to international criminal groups or known terrorist organizations. They may also be used to identify politically exposed individuals.
Who should have a terrorist watchlist check? Terrorist watchlist checks can be conducted on any candidate, though often used on high-clearance requirements or when a candidate is working in certain financial areas.

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